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The Burgundy Chateaux Cruise

Nivernais, France

Reviews for the The Burgundy Chateaux Cruise

5
 
We were caught with others in the most unusual floods in this area for sometime. The manager of the Migennes base was very helpful in trying to find us an alternative route that was not flooded out when our cruise had to be changed. All in all they did their best to make our time well and truly pleasant and to arrange whatever we wanted.
Excellent
5
 
Le Boat staff were very helpful in helping us plan our trip and when we were on the boat came to our assistance immediately when asked. We would recommend this company and will use them again
As Above
5
 
The administrative part of Le Boat service, i.e. making the booking, taking payments and providing information, I would only rate as "good". In particular, although recognising that the floods in France must have created an administrative overload, until the last week we were assured everything would be ok, and then in the last week the direction of travel was changed and even in the last two days the route was changed, necessitating urgent changes to hotel bookings and travel plans. It was only after actually arriving at the Le Boat terminal in Migennes that we learned, that what we were being offered was a cruise on the Canal du Bourgogne, which was navigable, instead of the originally planned Canal de Nivernais, which was not navigable at that time. This was a great relief, and earlier advice of the change of canal and the circumstances would have avoided much anxiety. In the whole process of dealing with Le Boat by e-mail, I seemed to be dealing with a different person each time, and it seems to me that appointing one person who is responsible for all aspects of a clients matters ("single point of contact") would make client relations smoother for Le Boat. In contrast to the above, I can only describe the service provided by the staff at the base in Migennes as "excellent". They were friendly, very professional in providing all the necessary information about the cruise and the canal, as well as the boat, and overall they were very helpful.
Overall the canal is interesting, especially after some distance upstream from Migennes, i.e. from about Saint-Florentin upstream. However, one needs to be prepared to traverse many locks, and to have some people (such as teenage children), who can help in holding the boats with ropes in the locks, and help to work the lock gates. It is interesting, but also requires some physical effort.
4
 
Staff pleasant and helpful
Not enough services on the canal
4
 
Everything was clear and straightforward, and they gave good advice on difficult questions
Nice canal, lots of pretty countryside. Sadly, many of the family-run restaurants in the villages and towns had closed down ( apparently within the last 12 months - May 16) so not a gourmet trip.