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The Midi-Robine Cruise

Canal du Midi, France

Reviews for the The Midi-Robine Cruise

5
 
Perfect from start to finish. We've been on several Le Boat trips, and loved them all.
Good route. My wife and I had done most of it before, but this time loved showing it to friends.
5
 
They offered great support service.
Excellent
5
 
I would like to qualify this - the service from the South African branch was outstanding.The service from the office at Trebes was also excellent. However, our gas bottles were not filled leaving us stranded at 9.30pm on our fourth night half way through cooking a meal. This resulted in us having to eat dinner at the one and only restaurant in Paradza at a cost of Euro 200 for the 2 families. The Homps guys were amazing and ensured that the bottles were replaced early the next morning. When I discussed this with the agent at Narbonne, he agreed to take euro 100 off our diesel bill. I, however, remain uncertain whether he actually did deduct the money or pretended to deduct the money. Our engine time seemed rather excessive.
Excellent
5
 
Boat wasn't ready until 5.30pm, pick up time was 4pm. Receptionist at Trebes was nice at first but as time went on developed an "I don't care" attitude as more people were waiting! We were advised we would be given compensation to make up for the generator being broken, however at Narbonne this was refused by another abrupt office person!
The location was lovely. All the stops we made we had a nice time. Le Somail was very nice place.
Comment from 
The Le Boat team
Dear Karen,Thank you for your feedback. We are very sorry that you were disappointed with condition of your boat. I have forwarded your comments onto the base teams to investigate to put corrective methods in place with immediate effect. Thank you for bringing this to our attention, it will help us improve our operations and services.Kind regards,The Le Boat team
5
 
The staff, from sales to the team at the bases were all very friendly and helpful! Maggie Privat helped me select the best boat for our adventure and did so without pushing us in any way. It was welcome guidance. The team at the Trebes base was very helpful. My communications with them via email were answered and dealt with completely. We desired a change in picking up our boat as we wanted to visit Carcassone our first day when we were supposed to pick up our boat. They provided options but in the end, we decided to stay a night in a hotel in Carcassone and check in the next morning. They sent two taxis at the time we wished to provide transportation to the base. Our only negative was the fact that the boat could have been cleaned more thoroughly before our arrival. My wife found dust bunnies in the cabin. Our head did not function as well as the other heads on the boat either. These turned out to be minor inconveniences to an otherwise great experience!The boat performed very well and despite being one of the older boats in the fleet was totally suited to our needs. The checkout and "sea trial" experience was very helpful and good. Despite having some 30 years experience operating larger sailboats under sail and power, it was helpful getting some onboard advise. The boat return experience was very painless and easy. Your staff allowed us to keep our bags in the office while we toured the town and then called for a cab to take us to our next destination. They asked for our feedback which we provided and we informed them of the aforementioned issues. Hopefully they were resolved.We thoroughly enjoyed our vacation and would definitely use LeBoat to arrange our canal boat needs in the future.
The towns along the canal were charming and fabulous! It is highly recommended that you rent bikes and ride to the various towns, some of which are not at the waters edge. I also recommend that you prepurchase the Cruising Guide which can be found on Amazon. It is the same one provided by LeBoat and it helps to plan your trip. Be advised that while some things (farmers markets) are out of date, everything else is extremely helpful. It also helps you understand distances and time needed to travel the route so you can plan your stops. LeBoat provides a very helpful paper which provides time estimates between towns along your route. This was very helpful as we had nothing to gauge it with. We decided to see Carcassone prior to coming to the boat in Trebes which I heartily recommend. The medieval city is worth a long day or afternoon / evening's visit and it's good to not have a time limit. There are lots of restaurants to choose from so leave yourself plenty of time!We loved the archeological site Amphoralis along the Canal de la Robine in Salleles de Aude. The guidebook didn't really provide good directions but we found it an easy bike ride there. An added plus was we passed a well stocked grocery store to stock up! It was hard to get seating at the restaurants in this town as there is a lot of demand but only a few places so make reservations!In Homps, we came upon a local festival with acrobats, strolling musicians and charming games for children. What a find! We were very lucky to discover it But it would have been nice to learn of it prior to coming.The message here is to explore the towns as fully as you can for unexpected treasures!La Redorte was a neat little town as well with a great restaurant to the canal's edge. We had a lot of fun here. Le Somale was a great little gem of a town. Not many restaurants but you won't find a prettier site! The floating grocery barge was neat - be sure to order your fresh croissants and bagets for delivery the next morning! The antique bookstore was huge and filled with books. Very cool!Narbonne is a neat city with a bridge over the canal with buildings on the bridge, like that bridge in Florence, Italy. It's not as large but just as charming. Tie up south of that bridge where there's a city park with music and people out enjoying the fine weather. There is an incredible market that is filled with every kind of food you can imagine, some with their heads still attached! Luckily everything was already dead. The Via Domitia (ancient Roman Road) is preserved going through town and is neat to see.The self service locks were cool but some more direction could have been provided. But we learned for to operate them and when to press the buttons.
Comment from 
The Le Boat Team
Hi Tod, thank you for taking the time to leave your comments. We greatly appreciate all of the tips and are sure other customers will as well. We hope you welcome you back onboard soon!